Project manager and technical writer with experience spanning twelve years and multiple industries.
Specialization in needs analysis, process validation and interdepartmental collaboration.
Process Reengineering and Project Management:
Ability to quickly learn and quantify new processes, define key objectives, and identify opportunities for improvement. Proven record of managing concurrent projects under stringent production deadlines.
Experience identifying, validating and documenting technical and procedural content and presenting appropriately for diverse audiences of varying aptitudes and backgrounds.
Creation and management of multiple internal and external sites. Ability to work effectively with internal stakeholders to identify pertinent information, efficient user interface and uniform presentation/voice.
Experience as business owner/SME on multiple systems launches overseeing various aspects throughout the life cycle including business requirements, dependencies, tradeoffs, data migration, bug identification, and testing.
Access, Acrobat, Amalga UIS, CAO, Centra Symposium, DealPoint, Demo Showcase Simulation Builder, Demomate, Dynamics CRM, Empower VMT, Excel, Expression Web, FrontPage, HealthVault, HRIS, HTML, ITIL, MSPP VMT, Office 2010, Outlook, Oracle, Partner Analytics, Peregrine Service Center, PowerPoint, RMS, RoboHelp, SharePoint 2010, SharePoint Designer 2010, SQL, Techease, Visual Studio, WebEx, Word.